Allow me to step in, @userhuini.
Over time the accumulated data in your browser from surfing the internet will become outdated and needs to be refreshed. This is why we need to do the browser troubleshooting method.
You may follow the steps mentioned by my colleague to check if this is a browser-related issue. If you've already performed it, I'd suggest contacting our QuickBooks Online Care Team. They have the tools to verify your account and further check what has caused this issue.
Here's how to contact them:
- Go to the ? Help and select the Contact Us button.
- Enter your concern in the box, then click Let's talk.
- Select Start a chat.
- Enter your concern in the pop-up window.
- Confirm your request to chat with our live agent.
I've also added this article that may guide you in the future about tracking your business' financials: Track your cash flow in QuickBooks Online.
I'll be here if you have other concerns or questions. Just tag my name in the comment section below. Take care.
