Good work in customising your invoice template, Pandabear.
Can you please let me know the wording of the exact error message you're getting? Any additional information will help me determine if we have any reported similar issues with other users.
In the meantime, let's check to see if this was caused by a cache issue. Sometimes, too much cache in your browser can lead to unusual behaviors in QuickBooks. To clear this out, let's do a few basic troubleshooting steps:
- Open QuickBooks using a private window for this won't save any data files. Please use these keyboard shortcuts as your reference:
> For Chrome press Ctrl+Shift+N.
> For Firefox, press Ctrl+Shift+P.
> For Safari, hold down Command+Shift+N.
- If it works, go back to your main browser and remove your browser's cache. This helps eliminate browsing history.
- We also recommend using other supported browsers as an alternative.
For more details, please check out our detailed guide on how to customise invoices and how to import custom form styles in QuickBooks Online: Customise invoices, estimates, and sales receipts in QuickBooks Online.
I'd appreciate it if you'd update me on how the steps work. I want to make sure this is taken care of.
