I appreciate you getting back to the thread and asking for some clarifications. I'm here to help clear up any confusion about negative numbers.
When you send an invoice to a customer in QuickBooks Online, it gets recorded as a positive amount. Contrarily, when you receive payment from the same customer, it gets recorded as a negative amount, resulting in negative numbers in your account. It is a standard accounting practice where the invoice represents money owed to you (a debit), and the payment represents money received (a credit). The negative sign indicates that the recipient has received the money.
I'm adding these articles you can use in the future:
If you have any further questions or need assistance with your QuickBooks Online account, post them here in the forum. I'll be sure to answer them ASAP! That's it for now. Stay safe!
