Thanks for sharing this with us, @MK777. I understand you're unable to utilize the credits under the invoice section in the QuickBooks Online account. Let's resolve this so you can successfully add the credits to your client's invoices.
Let's try to use an incognito window to see if the option will work there. If you can apply the credits from there, we can try to clear the browser's cache from your regular browser.
Here are the shortcuts to incognito browsers:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Firefox: press Shift + CTRL + P
Furthermore, the cache can interfere with and affect the functionality of QuickBooks and result in missing tabs and features thus clearing the cache to lessen issues that arise when using QuickBooks.
Furthermore, to customize the reports mentioned above, you can modify the date range, and grouping of information. Navigate to the top of any report and make the desired changes. If you want to explore additional customization options, you can select the "Customize" option. Visit this page for your guide:
Thank you for reaching out to us and allowing us the opportunity to assist you in resolving the error. We understand the frustration and inconvenience that errors can cause. We are committed to providing you with the best possible solution.
