Hi joy, appreciate your fast response, as i felt very helpless using QBO because their hotline in the philippines is just open from mon-fri, which is very hassle for business managers like me who is newbie to QBO and need realtime help. 

By the way, I already deleted the SHRINKAGE INVENTORY, however why its still showing in my DASHBOARD as expenses? and because of that, my PROFIT and LOSS report is now showing negative amount. This is crazy.