I want to ensure this is taken care of, @FlashG.

To fix this, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account securely and help check the cause of the issue.

You can follow the steps given above to connect with them. Please check out our support hours to ensure that we address your concerns on time.

I've added this helpful article that you can check when working with QuickBooks: Help article.

Please know that you can always get back to us if you have other questions. We're always here to help.