Let's get this sorted out, @hsechampionstt.
I am here to provide some information about the delivery note option in QuickBooks Online (QBO). Printing a delivery note will vary depending on the region of the QBO you're using. Some appear as a Packing slip and some as a Delivery note. They are just the same. To print this form, you'll just need to select this option under the Print or Preview button on the Invoice window or in the Batch action drop-down on the Customers screen.
However, if you still can't see either of the two, I suggest accessing your QBO account in incognito mode. Missing options in QBO are sometimes caused by a corrupted or damaged cache and cookies on your browser. Below are the shortcut keys you can use:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once signed in, print a delivery note (packing slip) again. You can perform the steps you've outlined above. You can also print it from the Invoice window:
- Go to the Sales menu.
- Choose Invoices.
- Look for the invoice and click it to open.
- Select the Print or Preview button and choose Print delivery note (Print packing slip).
If it works, you have to clear your browser's cache to have a clean slate. If not, I recommend using another supported browser.
Then, to help you keep track of your client's transactions and the amount they need to pay, you can run any ready-made customer reports. To get started, simply go to the Reports menu and scroll down to the Who owes you section.
If you have further questions about printing delivery notes in QBO, please post a response below. I am always available to help in case you need it. Take care.
