Thanks for the screenshot that you've attached, aatomzresearch-o.

You may be experiencing a browser-related issue which's why you're unable to renew your subscription. Let's perform some browser troubleshooting steps and get rid of the problem. If the browser's cache is full, there's a possibility that options will be missing.

Let's access your account in a private window and see if you can reactivate and enter your Netbanking details from there. If you're able to it successfully, we can proceed in clearing the browser's cache. Doing this process will remove files that are causing unexpected behavior and boosts the browser's performance. If the same thing happens, switch to a different browser.

If the error persists, I recommend contacting our Customer Care Support. They can help you renew your subscription in a secure environment.

You're always welcome to post here again if you have any other concerns in the future. I'm glad to help. Keep safe!