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Catherine_B
QuickBooks Team

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Hello there, useraccounts26.

 

Under the Advanced menu of the Account and settings page, you'll see an Automation section where the option to turn on the Automatically apply credits is. Let me show you the easy steps: 

 

  1. Go to the Gear icon and click Account and settings.
  2. Click Advanced from the left menu. 
  3. Select the Automation section and then toggle Automatically apply credits.
  4. Click Save and then Done.

If you're unable to see this option, it's possible that a browser-related issue is causing the unusual behavior. You can try logging in to your account using a private browser and look into the settings from there. If you're able to set the option, you can switch back to the main browser and clear the cache. Other supported browsers can also help you isolate these kinds of issues. 

 

Let me know how this works. I'm just around to help. Take care!