Also, there is a ready made answer at your support team . I contacted them in the morning today, and after listening all the chat , the executive answer is "I would need to check this one with our back end team."

We know this support team answer already , but still on your insistence I contacted them.

The back end team never listen to their own support team or the customers. That's why the problems don't get resolved for months .

I am not sure if you people have any access to back end team or just recommend the support team. The quick resolution of problems have become a thing of past in QBO.