You can try sending the invoice transaction to your client again, Martell.
In most cases, a payment will be denied if it is related to the customer's payment method. For example, their bank account may not have sufficient funds, or they may have entered an incorrect credit card number, expiration date, or security code. For more information, see this article: Fix payment errors for customers paying invoices online.
Once your client resolves the payment method issue, you can resend the invoice to them, and they should be able to complete the payment without any problem.
If the issue persists, try asking your client to provide a different payment method to pay the invoice.
If the customer's payment method continues to fail, you can offer to accept payment another way by processing it manually and making an internal agreement to complete the payment outside of QuickBooks, then recording the payment manually on the invoice within the QuickBooks platform. Here’s how:
- Open the invoice.
- Click Receive Payment in the top-right corner.
- Enter the payment details and save. This will mark the invoice as paid.
Let me know if you need further assistance!
