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AlexV
QuickBooks Team

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Thanks for joining us here, HML Partners.

 

When creating a billable expense, it won't change the amount to zero when we add it to the invoice. This behavior can be a result of a browser error. Let me show you how to fix it.

 

Let's start by using an incognito window. From there, let's convert the expense into an invoice. You may follow these simple shortcut keys on how to enable it.

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

We can also clear the cache. It's a junk file that can cause errors in QuickBooks Online. Lastly, make sure that the browser is updated. Better to use a different one if there's available.

 

Keep on posting if you need anything else. I'll be here!