cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here

Reply to message

View discussion in a popup

Replying to:
sfaust
Level 1

I have been using the new PayPal integration and overall I like it but I think some things are missing, where is the best place to give feedback?

It's great that it seems to come in solidly and regularly, and I overall like the integration but here are some things that I think are missing: When categorizing the transaction, it seems very rigid. I have a product that can be a single item in PayPal, but it has different features that I may need to break out into different products in the QB system but I can't do that as far as I can tell. There is no way to change quantities or prices. Previously we could change that around when categorizing a transaction and as long as the overall amount remained the same it would let us enter it; that is no longer possible. I have some items that don't come through from PayPal exactly like I want them in QB, but I can't change it in the current implementation. I can't change the discounts to anything different. Similar to the last point, sometimes I need to manipulate how they come in from PayPal vs. how I want them in QB but right now this is not possible, I just get one discount field. I would like to be able to add a customer from the app transactions screen. When telling the system what customer this is for I type it in and if that customer doesn't exist, I have to get back out and go to the customers page, add the customer, and then go back to app transactions to categorize it. There should be an 'add customer' at the bottom of the customer dropdown so we can just add it there like there is in other parts of the application. Minor, but when typing in a product or customer, I can't use the down arrow to select like I can in other dropdowns. I have to take my hand off the keyboard and find the mouse to click on it which is small but adds up. Lastly, it would be really great to be able to map certain things in PayPal to items in my QB products. I.e. if it says 'Product B' in the PayPal item description then map it to 'Product B' in QB. I wouldn't think it would be automatic, just a system of rules that I can set up to make it go to the right place.