Our engineers are still working with the bank to identify the new login process for HSBC, Embers00.

They're investigating the issue and checking with HSBC to see if there are any options to work around this encryption. 

In the meantime, you can use the WebConnect feature  in QuickBooks to upload your bank transactions.

You can also contact our Phone Support Team to add your company details to the list of affected users.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Should you have other questions, please let us know in the comments. Thanks.