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contact197
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You have completely misunderstood my issue and missed the mark. This is not an issue with my email being configured as an approved address. 

 

To clarify: 

  • The initial email is working: The auto-forwarder successfully delivers the Temu invoice to my QuickBooks email address. It works for all my invoices except the Temu ones. 
  • The invoice does contain the data: All of the information such as items, prices, total are present in the original Temu email body and subsequently within the PDF attachment that I include as well.
  • The issue occurs after delivery: The problem happens inside the QuickBooks system during its conversion/import process. The email looks perfectly fine within my browser and on the PDF document 

 

This instead seems to indicate that QuickBooks itself is failing to read the raw email and extract key data points (vendor name, date, item, price, total) into the correct fields. The only field it seems to recognise is the $5.00 credit for delay and it incorrectly maps that to the invoice total. Everything else it strips. 

 

It seems that the backend parser is failing to correctly interpret the structure of the Temu invoice format. I have no issues with any other emails, just Temu. The fact that it won't even recognise the PDF is frustrating in itself.