Various issues can make the invoice unresponsive, such as app glitches or network connectivity problems. To resolve this issue, we can follow the basic troubleshooting steps below.

First, let's ensure you have a strong and stable Wifi or Cellular data connection. If the connection is stable, we can restart or refresh the app and your device to clear temporary bugs. Here's how:

For iOS

1. Go to Settings, then select General.
2. Tap on iPhone Storage, and choose the QuickBooks Online app.
3. Select Offload App.

This action will free up storage space without removing the app's documents and data.

For Android

1. Go to Menu, then select More Options ⋮.
2. Tap on Settings, then choose Refresh Data.
3. Tap YES to confirm.

We're ready for your next question.