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ClaireSamanthaS
QuickBooks Team

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We can perform some troubleshooting steps to see if this is a web browser issue, Jim.

 

To start, could you please provide a screenshot of the issue you're experiencing? As this would greatly assist us in offering an appropriate resolution.

 

In the meantime, I suggest clearing your cache and cookies, which will fix display problems on websites caused by old content. Doing so allows the latest version of web pages to load correctly. You can also consider using updated and supported web browsers, which ensure you get the newest features and improvements.

 

Feel free to revisit this thread if you have further concerns, and our Community Space is always available to help.