Thanks for the prompt reply, @vrhacommittee.
Currently, the investigation about the QuickBooks and PayPal connection shared by my colleague above is still ongoing. That's why your customer is unable to pay using it.
In the meantime, your customer can utilize another payment method outside QuickBooks. Then, you can manually upload the payment transaction in QuickBooks using CSV file format.
Once done, match the imported payment transaction to the created invoice. Here's how:
- Select Bank Transactions from the Transactions tab.
- Click the payment transaction in the For Review section.
- Pick Match and find the invoice for that payment transaction.
- Then, click the box beside the invoice once you find it.
- After that, select Match below.
Check out this article for more info: Match online bank transactions in QuickBooks Online.
Also, I agree with what my colleague suggested in contacting the QuickBooks Online (QBO) Care Team to add you as one of the affected users and be updated on the progress of the investigation.
You may want to learn how to personalise your sales form in QBO. Feel free to read this article: Customise invoices, quotes, and sales receipts in QuickBooks Online.
Click the Reply tab below if you have additional questions about managing your customer payments in QBO. We'll be willing to help. Keep safe, and enjoy the rest of the week.
