Yes, there's an issue with the connection between QuickBooks and PayPal, vrhacommittee. With this, I recommend
We have an ongoing investigation (INV-110535) where users are unable to connect their PayPal account with QuickBooks Online (QBO). Rest assured that this case is currently being worked on with utmost urgency.
While we're working on this matter, you can upload a CSV file of your transactions to keep your financial data updated. Once the issue is resolved, your latest transactions will automatically download to your QuickBooks account. Make sure to exclude any transactions you've already added to prevent duplicates.
In keeping with this, I'd recommend contacting our Customer Care team to add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:
- Sign in to your QuickBooks Online company.
- Go to the Help (?) menu.
- Select the Search tab.
- Search the QuickBooks Online knowledge base directly, or select the Contact Us button.
- Enter a brief description of your concern and click Continue.
- Choose a way to connect (Callback or Chat).
Additionally, I encourage you to reconcile your accounts regularly (monthly). Doing so will let you track your finances and manage them accordingly.
We'll be glad to have you back in the Community if you have other banking concerns or issues managing transactions in QuickBooks. Just click the Reply button, and we'll be ready to help you.
