Thanks for posting in the Community, Jaime D.
I understand how important to you and your customers to be able to pay the invoices through credit/debit card. The error you've mentioned is a reported ongoing issue with product investigation number INV-105220: Unable to Process electronic payments for invoices through Paypal due to error Payment wasn't successful. Try again or contact your seller. Our Product Engineers are diligently working to get it fixed as soon as possible.
While we don't have a firm timeline for when the investigation will be fixed, I highly recommend contacting our Chat or Phone Support team so they can add your company details to the list of affected users. That way, you'll be notified once there is an update or if the issue has bee fixed.
To contact support:
- Click on the Help menu in QBO.
- Click on Contact Us.
- Enter a short summary of the concern.
- Choose Start a chat or Call us.
Thanks for your understanding and patience while we look into this. Let me know in the comment section if you have any follow-up questions or concerns. You take care always.
