Hi toniw-penfoldpro,

Let me guide you on how to check the print settings in your sales forms. Here's how:

1. Click on the Settings icon.
2. Click on the Custom form styles.
3. Click on Design tab, and click on Edit print settings.
4. You can select Fit printed form with pay slip in window envelop or Use letterhead paper.
5. Click on Preview PDF to view print settings.

Try again to print your quote to verify. If you are using a MAC computer with Apple Sonoma operating system, the issue is due to the removal of certain framework support (that are necessary for PDF to render correctly) by Apple in the recent OS upgrade. This is impacting printing of only those PDFs which are having characters/fonts that rely on those frameworks.

This is something we don't have visibility on as this is an external . This issue is not QuickBooks application specific, and hence no fix could be provided for this for customers from us.

Please use the work around in the meantime:

1.The customer has to download the PDF to his local machine from QuickBooks.
2.Use Adobe Acrobat Reader to open the PDF document.
3.Print the PDF document from there.

Drop by again in the Community if you have other concerns. I am around to help you.