Hello there.
I'll help you match the refund transaction in your QuickBooks Online account.
Let's start with checking the bank account used for the refund receipt. If so, you can click the Find match button to begin matching the transaction.
Here's how:
- In the Match transactions page, choose All.
- Toggle off the Suggested Matches button.
- Choose the correct date range that will include the refund receipt transaction.
- Proceed with matching once you see the refund receipt.
Here is an article you can read for the detailed steps: Find and categorise transactions in QuickBooks.
For future reference, I'm adding these articles about running reports and reconciling in QuickBooks Online:
Don't hesitate to click the Reply button below if you have questions about matching transactions in QuickBooks Online. I'm always here to help. Have a great day.
