Been a year since this was asked and all we have are "workarounds." I was a QBO customer for 5 years, paying for just about all of the services they provide (tsheets, payroll, top tier). But I was tired of things not working and I was especially frustrated with Intuit for spamming with with pop-up ads while using the app. I finally gave up at the end of 2021 and migrated to Xero. The migration was not so bad! So far I prefer Xero it very much over QBO, although had to replace some so-called integrated QBO services (payroll) with other services (Gusto) that integrate with Xero. But at the end of the day it is all working much better. Highly recommend.