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Hi MoiraAMWS,
A Custom field will only show to the customer's side on emailed or printed invoices if it's set as Public in the settings. However, if it's only set for Internal use, the field will only be visible in QBO.
If you're experiencing a different thing, please send us more details about it. Try sending invoices to a couple of dummy customers to see how it goes.
I'm just around if you have other questions in mind.