Hi, @Mallika Kodituwakku.

Thanks for getting back to me in this thread to let me know how it went. I'll be happy to get you to the right support to get this resolved.

Since the troubleshooting steps shared by my colleague above didn't fix your issue, I highly recommend contacting our Phone Support Team. This way, they can further investigate this matter and create an investigation ticket if other users experiencing the same.

Here's how to reach them:

1. Click the Help icon in the upper right of the screen.
2. Select Contact US on the pop-up. 
3. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
4. Click Get a callback.
5. Enter your contact information.
6. Select Call me.

You may refer to this handy article for your future reference if you have other issues with QuickBooks Online. Help articles. Just click the + More Topics to view related articles.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Keep safe!