Appreciate you for joining this thread and sharing your experience, tvoss98.
Allow me to help you through this time and ensure you reset/update the information from this user.
You're correct. Deleting an account won't work since the email already has an existing credential to access the QuickBooks Online account. That is why it'll prompt you to log in using the old password.
No worries, we can start a live chat with our customer support team to help you reset the password and update the mobile number. They have a tool to get this done in no time. Available hours (8 AM-6 PM (SAST) Mon-Fri).
- In your QuickBooks Online company, select (?) Help.
- In the Search tab, select Contact Us.
- Type a question and Continue.
- Then, start with a QuickBooks support expert online.
Then, here are the working links shared by my colleague above.
Additionally, you can browse this article for more tips about managing your QuickBooks account: User management.
Please let me know if you have questions about managing users and recovering details from user roles. Take care and stay safe.
