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MirriamM
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I got the steps on how you can use the file doctor to fix your issue, @melvin1192.

 

In QuickBooks Desktop (QBDT), we have the QuickBooks File Doctor that we can use to fix damaged company files. 

 

To get started, download and install the QuickBooks Tool Hub. Let me show you how:

 

  1. Make sure to close your QuickBooks.
  2. Download the latest version of the QuickBooks Tool Hub (1.5.0.0) and save it where you can easily find it. 
  3. Open the QuickBooksToolHub.exe link.
  4. Follow the on-screen instructions to complete the installation process.
  5. Next, double-click the icon on your desktop to access the tool hub.
  6. From there, head to the Company File Issues menu on the left panel and click Quick Fix my File.
  7. Click the OK button once completed. Then, launch your QuickBooks.

 

 To run the QuickBooks File Doctor. See these steps:

 

  1. Select the Company File Issues menu from the tool hub.
  2. Choose the Run QuickBooks File Doctor button. 
  3. In QuickBooks File Doctor, choose your company file from the drop-down menu.
  4. Select Browse and Search to find your file.
  5. Press the Check your file option and then Continue.
  6. Enter your QuickBooks admin password and then click Next.

 

If the issue persists, you can check out this article for more troubleshooting steps: Fix company files and network issues with QuickBooks File Doctor.

 

For additional resources, see the following article: Resolve network issues with QuickBooks File Doctor test results. It includes comprehensive instructions and illustrations for hosting QuickBooks company files in multi-user mode.

 

Reach out to me again if you have follow-up questions or concerns about the process when using the file doctor. I'll be around for you. Have a great day ahead.