I'm here to get you pointed in the right support to help install your QuickBooks software, @jr29,

In instances like this, our Education Program Support is going to be the best group to assist you. They have specialized tools to pull up your account and provide the steps to delete the account.

All you need to do is email them through education@intuit.com, and they'll reach out back to you You can also find their contact information at the following link: https://www.intuit.com/partners/education-program/contact/

Please keep me updated on how things go by clicking the Reply button below. I'm here if you need additional help with QuickBooks Online. Have a wonderful day!