Your patience with this matter is appreciated, JP1114. I recognize the importance of getting your Capitec Bank feeds back up and running. When you encounter a bank syncing issue, one possible cause is ongoing maintenance or a system issue on your financial institution's end. Let me share more details about this matter.

If you see same error the other customer on this thread had, it indicates your bank requires additional sign-in information. This prevents QuickBooks Online to continue syncing your banking transactions and only able to get back once updated.

Since this has stopped working last month after checking with the financial institution, the next step is to contact our Live Support team. Our experts can help diagnose and make sure your transactions with Capitec Bank are automatically downloaded.

Here's how to contact them:

1. Log into your QuickBooks Online account, then click the Help button.
3. Navigate to the Search tab, enter your query, and press enter on your keyboard.
4. Select Contact Us.
5. Under the Callback option, click Have us call you to input your details.
6. Finally, choose Get a Call to receive a callback from support.

Please take note of our business hours availability for Phone support weekdays from 8:30 AM to 6:30 PM AEDT. While for Start a chat, it is available on weekdays from 7:00 AM to 10:00 PM AEDT and weekends from 8:00 AM to 8:00 PM AEDT. QuickBooks Advanced weekend support is from 8:00 AM to 6:00 PM AEDT.

Furthermore, you may refer to this article on categorising transactions in QuickBooks Online (QBO).

Connecting your bank transactions to QuickBooks Online (QBO) saves time and ensures accuracy by automatically downloading and categorizing transactions. Reach out to us, if you have other concerns. We’re always here to assist.