I apprecaite the effort in reaching out here in the Community, heidi. I can imagine the inconvenience you're having when sending those emails from QuickBooks.
Before we proceed, could you confirm whether this email is an invitation to a new user or for an invoice? Can you also tell me if the emails you tried to send had any delivery errors? This will allow me to provide relevant information and specific troubleshooting steps to address this concern more effectively.
When an email bounces, the recipient's email service sends a failure or delivery error notification to your email service. If your email service provider sends us a delivery failure error, we add a notification to the transaction to indicate that email delivery failed.
To check:
- Log in to QuickBooks Online.
- Go to Dashboards.
- Under Tasks, select View the errors. Please note, that the View the Errors link lists the emails with delivery errors sent through your email provider's server. In the delivery errors section, the delivery date, type, Ref No., Customer, error and delivery method are found.
For troubleshooting tips about sales forms and QuickBooks Online email invitations not being received, you may check the following articles:
I'd also recommend reaching our Support Team again to check if this has something to do with the similar reported issue about Undeliverable invoices.
Feel free to add more details or ask follow-up questions by leaving a comment below. I'll be here to assist you, heidi. Have a great day!
