I can see here you're using the Accountant version of QuickBooks Online (QBO) South Africa, Dash27.

We've received reports the same as yours from another country version of QBO. I'd still recommend reaching out to our QuickBooks Support Team again. They can check your account log why you're unable to re-subscribe.

You can click on this link to get our contact information: QuickBooks Online Accountant support.

If you have any other concerns, please let us know. We're here to help as much as we can.