I can assist with your banking concern, barry.
Currently, we've received similar cases or reports about the issue. I recommend contacting our QuickBooks Support Team to be added to the affected users list, ensuring you receive email updates on the investigation's status and resolution. Please include investigation number INV-100862 for expedited processing.
Here's how.
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
You can log in to your Financial Institution's website and accept the prompt. Then, refresh the connection in QuickBooks for a successful connection.
If the issue persists, consider uploading your transaction manually in the program. I'll guide you on how to do it:
- Sign in to your bank's website and export your bank transactions.
- In your QBO account, go to the Banking menu.
- From the Update drop-down, select File Upload.
- Click Browse and select the web-connect file from your bank.
- Follow the on-screen steps in mapping the data.
Check this guide for more details: Manually upload transactions.
You might find the following articles helpful about adding and matching transactions in QBO:
Keep me posted if you have any other questions about connecting your bank to QuickBooks. I'm always here to help.
