Hi there, @Tami2007.
I appreciate you for performing basic troubleshooting in your browser to fix the missing option of the automatically applied credits.
Since you've performed the initial steps to fix this, we recommend contacting the QuickBooks Online (QBO) Care Team to help you navigate the root cause of the issue. If they see that several users experiencing the same issue, they can create an investigation into this and find a fix. Here's how:
- In your QuickBooks Online company, select (?) Help.
- Select either tab to get started:
- Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
- Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
- Start a chat with a QuickBooks support expert online.
If you want to learn how to show customer statements and send them, you can read this article: Create and send customer statements in QuickBooks Online.
For additional questions about managing your account in QBO, never hesitate to reply to this post. Keep safe.
