Dear GenmarieM, 

Thank you for your feedback and kind explanation.

If there is no security setting that can be amended on the client's end (with Capitec Bank) to allow for the Capitec Bank Feed to link to Quicibooks - then it seems it might be necessary to look at an alternative accounting software solution that allows my clients to link their Capitec Bank to an automatic bank feed in an accounting software.

Thank you for your help once again, much appreciated.

Rhoda-Ann