Hello there, AndreasP.
I recognize all your efforts in trying to get the PayPal transactions to show in QuickBooks Online (QBO). I'm here to help ensure the troubleshooting is a breeze for you.
In instances where downloads appear to be delayed or stuck, the issue may be on the bank's end. Let's go to your Financial Institution's (FI) website to check if it's the issue.
Before we start, check the URL the online program uses to link PayPal. This is to ensure you can sign in to the account seamlessly.
Here's how:
- In QBO, head to the Transactions tab on the left panel and choose Bank transactions.
- Select Link account. Please know that you won’t add the account, but only need the listed URL.
- Look for your bank and select it.
- From there, copy the URL listed for your FI account.
- Log in to your FI's website using the copied URL.
From there, look for the following:
- Check your account for messages, notifications, or alerts.
- Look for any display issues as you navigate the website. These can block QuickBooks from downloading new transactions.
- Check your bank’s website for any announcements about new security requirements.
If you're unable to find any notifications or alerts, I recommend contacting our QBO Care Team for further assistance. They can review your online banking setup in a secure space and conduct an investigation to determine the appropriate fix.
Once you have your banking entries in QBO, classify them into the correct category for an easy reconciliation process. You can also save this link in your browser for future use: Online resources. It contains topics about managing deposits and troubleshooting other banking issues to name a few.
Reach out to me again if you have any questions or clarifications about managing your PayPal account and transactions. I'll get back to answer them for you.
