Hi Sal Singapore!
I understand that you want to connect DBS Bank to QuickBooks Online. As per checking, there's no investigation about DBS and QuickBooks Online integration.
You'll want to check with the bank. We need to make sure that they aren't having any system issue which can cause connection interruptions.
If the DBS is still connected to your QuickBooks Online, you'll want to manually update it. Go to the Banking menu, select the Banking tab, and tap the Update button.
Additionally, I suggest reaching out to our Customer Support Team if this issue persists. They can conduct a proper investigation to see what's causing this error:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "DBS Bank".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose a way to connect with them.
Also, QuickBooks Online can only connect to a personal bank account. You can send a request so that DBS Ideal will be supported. Please check this link and proceed to Step 3: Find your bank or credit card account when you connect to online banking.
Need help in categorising transactions? Here's the detailed guide: Categorise and match online bank transactions in QuickBooks Online.
Please let me know if you have further concerns by commenting again on this post. I'll be here.
