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Replying to:
LouiseG
QuickBooks Team

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Hi there, Anthony.

Let’s go through some troubleshooting steps to ensure your data is accessible.
 

Begin by adding Intuit as a trusted site to prevent your browser or security settings from blocking important content or features. 
 

Then, log in to your account in a private browsing window to determine if this is a browser-related issue. Below are the following shortcut keys:
 

  • Google Chrome:  Ctrl + Shift + N
  • Mozilla Firefox:  Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari:  Command + Shift + N


If the problem continues, you can switch to another supported browser to ensure a smoother QuickBooks experience.
 

Let us know in the comments if you have additional questions.