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Replying to:
MariaSoledadG
QuickBooks Team

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When you resubscribe to QuickBooks Online (QBO), the billing date will reset based on the date you choose to resubscribe, rather than following your original billing cycle, Johnann.

 

At the moment changing the billing date is unavailable once you have already resubscribed. You'll want to cancel the current subscription and resubscribe. This will allow you to choose a new start date, which resets your billing cycle.

 

To cancel your subscription, follow the steps below:

 

  1. Navigate to the Gear icon and select Subscription and billing
     cancel.png
  2. Once done, you'll see the subscription that you are billed to. Click the Cancel option.
     Cancel1.png

 

Additionally, you may also want to consider checking out our refund policies when making changes mid-billing cycle. Request a refund for your QuickBooks Product.

 

If you need further assistance with changing your billing date or have further questions about the process, feel free to reach out. We're always here to help.