I have a feeling Epson will say it's a QuickBooks issue, & QuickBooks will say it's an Epson issue. I believe it's a QuickBooks issue. The printer is functioning as it should, but there's no print receipt option in QuickBooks. I know text & email are options to share the receipt, but I have customers that prefer a printed receipt. It's frustrating to spend money on a printer, recommended by QB, & the software doesn't have the option to even use it.