I have both a Quickbooks online acoount (original purchase) and adde Quickbooks Self-Employed several months ago. I would hit my icon, Quckbooks came up and all working fine. I had my other comapny sown on top of pages and only ned click on one or the other to brig up what i wanted. Just recently, tat all was gone. I have to go to internet and request Quickbooks Self - Employed to access the account. If I go to switch company, all I get is my Quickbooks oline account (company). Why not working now? I tried what you noted above but to noavail. I am not too computer smart at all and d not know whee to go. online Quickbok help is of no use.