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CelestialMochi
Level 2

Why isn't there an option to delete a payment method (credit card) used for subscription?

I searched everywhere and found out that there is no way to delete a payment method (credit card) I previously used to pay for my QBO subscription. There is an option to update billing, payment, and subscription info in QuickBooks Online. You can also add a new payment method but you cannot delete a card you are no longer using. Why isn't there an option to delete any of the other cards I previously added? I don't want those cards stored in QuickBooks Online. Can someone tell me how to remove / delete those payment methods? I even contacted a specialist. They told me they were going to transfer me to the Payments Team but then they disconnected and left the chat. What kind of service is this?

Steps to update or add a payment method (no delete option):

Go to Account and Settings > Billing & subscription > Payment Method

Click the pencil or edit icon.

Your payment methods will be listed.

Click "more" to see all your other cards payment methods.

The only options are to edit the existing payment methods or to add a new one. There is no delete.

 

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