Hello there, dxbshinyworld.
I'm glad to hear that you've been using our platform.
The subscription discount could mostly depend on the level of service and the offer discount the moment you subscribe QuickBooks will remain for months.
I would like you to redirect to the right support. As much as I wanted to help you right away, but this nature of concern should be taken care of by them as it needs to be done in a private environment. Certain things will need to verify through the help of their appropriate tools. Let's see if they can do something when applying for a new discount on your subscription.
Here's how to contact them:
- Log in to your QBO account.
- Click the Help icon at the upper-right corner.
- Click the Contact Us button.
- Enter a brief description of your concern inside the What can we help you with? box. Something like "Need help in applying new discount to our subscription".
- Click Let's Talk.
- In the Choose a way to connect with us page, you can select the any of the following:
- Start a chat
- Get a callback
Due to COVID-19, we have limited support and reduced our support hours too.
Please tap me on my shoulder if there's something I can help you with. I hope you're good. Stay safe, and be well.
