Hi there, saedsulub. 

Thanks for letting me know that you've tried the basic troubleshooting steps provided by my colleague above. 

Since the issue still persists, I'd suggest contacting our Customer Care Team. This way, they can check your account using their tools and perform a screen-sharing session. Also, they'll investigate why the issue still happens on your end and might create an open investigation with this.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

If you want to transfer the role to a new user, you may see this article for the detailed steps: Change your master admin user.

Let me know if you need further assistance in managing your QuickBooks company. You can reach out to the community or me at any time. Take care.