Hi mathangi.v!
There are different reasons why you're unable to make payments. Let me help you.
One reason is that the info you entered doesn't match with your bank's records. Another one is that you're using a credit card, debit card, or cash card that is expired or inactive. Some banks also have restrictions when it comes to online transactions. You'll want to reach out to your bank so they can review your account.
If everything's good on the bank's ends and you still unable to make payments, this could be because of the browser. The accumulated temporary internet files could be the root cause of this unusual behavior. Use an incognito window and process it from there.
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
You also want to clear the cache fix issues when using QuickBooks Online. Lastly, make sure you're using an up-to-date browser.
If the same thing happens, it's best to seek some help from our Support Team.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Subscription Inquiry".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose a way to connect with them.
Having problems contacting them within QuickBooks Online? Simply click this link: Contact the support team.
I also suggest checking these articles. These will show you how to renew and more info about subscription:
Keep on posting here if you have other concerns. Have a great day!
