cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here

Reply to message

View discussion in a popup

Replying to:
MarsStephanieL
QuickBooks Team

Reply to message

Hello @Greenriverauto.

 

I appreciate the troubleshooting steps you've shared with us. With this, I'd recommend using the QuickBooks (QB) Tool Hub. This app will help fix common errors.

 

You may need to download the latest release of this application. First, you need to close your QuickBooks Desktop program. I'd suggest saving the find where you can easily find it such as Windows Desktop or in the Downloads folder. I'd be happy to show you the way on how to run this app.

 

  1. Open the QuickBooks Tool Hub file.
  2. Follow the on-screen steps to install and agree to the terms and conditions.
  3. Once done with the installation, open the application.
  4. From the tool hub, select the Company File Issues tab.
  5. Click Quick Fix my File.
  6. Select OK when it completes and launch your QuickBooks.

 

Then, you may refer to Step 3 in this article to continue the process: Fix company file and network issues with QuickBooks File Doctor.

 

If the issue is still the same after using the QB Tool Hub app, I'd recommend contacting our Customer Care Team through your QuickBooks Desktop Help menu. They have specialized tools to verify this issue and provide you with the best resolution.

 

I'll be around the Community if you have other questions. Let me know in the comment section. Take care.