For what it is worth - it's not just online. I mostly use QB on my PC (that we downloaded); and I worked IT for many years so I know about cache and rebooting etc. This problem has existed for some time - only it's spread to more and more. We keep a lot of personal information (email, addresses etc) saved regarding our clients - I really hope that the fix you're rolling out works for everyone and quickly and resolves this issue permanently.