Hi @samantha12,
I appreciate your prompt reply as well as the screenshots you provided.
To have this issue investigated further requires a view of the pay runs affected, and that follows an exchange of account info. With that said, it would be best to contact our Technical Support team. They can pull up your account details in a secure environment, and offer a screen share session with your permission.
Here's how to contact them:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
Feel free to leave a comment below in case you have other queries in mind. I'll get back to you as soon as I can.
