You have two options to cancel your account, depending on where you sign in to your QBO account, Jones.

If you purchased your QuickBooks Online (QBO) account directly from Intuit, you can follow the steps provided by my colleague, Bryan_M, for further assistance. If you signed up for QBO through the mobile app, please follow the steps outlined below:

For Apple users:

1. Go to the Settings app on your iPhone or iPad.

2. Choose your Name to access your Apple ID.

3. Then, select Subscriptions and click QuickBooks Online.

4. Once done, click Cancel.

For Android users:

1. Go to the Play Store app and select the Profile icon.

2. Click Payments & subscriptions, then click Subscriptions.

3. Choose the QuickBooks Online app.

4. On the Manage Subscriptions window, click Cancel Subscription.

For detailed guidance on canceling your account and what happens to your data, see this article: Cancel your subscription.

For the refund, I'd recommend contacting our Live Support team. They can look into your account and process the refund for you. For their contact details, see this article and choose QuickBooks Online: Get help with QuickBooks products and services.

Please stay in touch if you need anything else. I'm here to help.