It's concerning to see a payment debited from your account while still receiving a message that your billing needs to be fixed, sharnileeengelkamp.
I understand that you've already reached out to our Phone Support Team. However, I recommend contacting them again. While they can provide general assistance, the dedicated team that handles these issues can directly access and investigate payment logs to see why you're still able to see an error message regarding your billing.
Here's how:
- Go to this link.
- Select QuickBooks Self-Employed and enter your question.
- Select Continue and follow the instructions to sign in to your account to connect with an expert.
You can always rely on us here in the Community space for additional assistance managing your account in QuickBooks Self-Employed. We'll be right here to help you whenever you need, sharnileeengelkamp.
