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I want to ensure that we take this matter seriously, @dadadale. Let me direct you to our appropriate support team to investigate this issue further.
Since you've confirmed that importing your transactions didn't resolve the issue. I suggest contacting our support to check your account in a safe and secure environment. Here's how:
- Go to the Go to the Help(?) icon and then hit Search.
- Click Contact Us.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please note the support hours Phone and Chat: Mon-Fri (8:30 am-6:30 pm) AET (Australian Eastern time) and Chat only: Sat-Sun (8 am-8 pm) AET (Australian Eastern time)
Moreover, you can check out this article to learn more about troubleshooting errors: Fix specific bank errors.
Don't hesitate to leave a comment if you still have questions about your bank connections. Take care always.